DTDC Courier & Cargo — intentional non delivery of documents

Consignment number : k11667102 very frustrating to know the fact that your dtdc mahatab road branch cuttack 753001 has not intentionally delivered the letter containing important document marking the letter as 'wrong phone number' without bothering to go to addressee's home which is barely 500 meters from your mahatab road branch! Eventually the consignment returned back through your dtdc kasba branch kolkata 700042 from where the letter was sent. The letter was again sent from the same branch vide. Consignment number : k11734444, this time also the story was going to the same direction of 'intentional non delivery', but this time sensing the same foul play the addressee reached to your dtdc mahatab road branch to find the letter kept as not delivered which was clear from your consignment tracking system!