DTDC Courier & Cargo — intentionally misdirection of parcel and providing false details

I had sent a mango box parcel from Karad consignment no P5110872 it's been redirected. There was a 6 lane missing in the address but the pin code and road no was correct. Now they said the mangoes have gone bad, than they said it's not in a box but a cover which is a lie coz I have a pic of the parcel. Than they said it's too far, now they are saying wrong no if called back. If this is not resolved. I will file a legal complaint in consumer court. It's all a form of harrassment