DTDC Courier & Cargo — item no delivered but they are saying that I has been delivered

Address:Kamagondanahalli,jalahalli west, 560015

My consignment i'd is v52349550 and i booked in dtdc kamagondanahalli, jalahalli (West) bangalore 560015 branch.
I booked one item to be send to lekawada, chiloda in gandhinagar gujarat with pin code 382042 on march 13th, 2019 and i was assured that it vl reached the destination by 14th... Bt even on 15th of march the delivery was no done by this agency.
When i asked them by visiting their office they started making excuses. They started saying that we dnt provide service in that area which was written on parcel which they should hv told me before accepting my parcel.
In the end they started blaming me only that i given wrong pin code eventhough everything in address was correct.
At last they said that we r cancelling ur parcel and u can collect ur parcel aftr few days bt again when i went to there office on 23th they said that it has not arrived and asked me to come again.
On 26th of march i went again they said that my parcel has been delivered bt i confirmed from my father for whom. That parcel was and he said that he hvnt received anything.
Now 1) if they dnt provide service in that area they should informed me before accepting my parcel.
2) why they said that address was wrong eventhough i showed them the address on internet also and previously many items have been delivered on that address only.
3) when they had cancelled my consignment on 15th than how it got delivered and to whom it delivered.
It is just pure cheating and fooling ppl by dtdc.
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
Mar 26, 2019
Updated by Aksingh407
They are neither delivery the item nor they are returning my money and my parcel..
Now it's very late for that item to get delivered I want my money and my parcel back

Mar 26, 2019
Updated by Aksingh407
The item not delivered but they are saying that it has been delivered
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