DTDC Courier & Cargo — Late delivery

Address:

Ahmedabad, Gujarat, 380058

This is to notify that a parcel was dispatched from delhi to Ahmedabad on 10/9/16. It's 15/9/16 today. I have frantically trying to locate my parcel. After 8 phone calls, I finally found where my parcel is. On calling the person concerned, he said "we do not deliver it until we have 3-4 deliveries in the same locality". "There are dogs in your houses which bite our delivery person". "It's a no service zone". I told him he could called me as the parcel had my contact number. He started shouting on the phone and told me come and collect it yourself.
What kind of service is this. He has the parcel with him since two days and is not bothered to deliver it, nor call me to inform. This is not the way big courier companies work. I am highly disappointed with the services.
Kindly learn from the local courier companies how to work and give services. And learn how to talk to customers. Dtdc charges a bomb to take couriers. After paying so much, I don't think this is expected.