DTDC Courier & Cargo — late delivery of consignment e76588608

Address:

Pune, Maharashtra

Date of incident : 05 february 2020
Consignment no :e76588608

Description :
I had availed the service of dtdc india to deliver one of my consignment urgently from pune to bangalore. For that i chose the 'ptp 2 pm' where the consignment reaches before 2 pm the next working day.

The courier service failed to deliver it on time. The courier was delivered on 5:41 pm the next day, delayed by more than 3:30 hrs. Even after contacting the costumer care numerous time, no swift action was taking to deliver the consignment on time. I receiver had to cancel his upcoming appointments which were dependent on the delivery of the document in the consignment. I have attached all the proof herewith.

I would like to lodge a complain, seeking full refund of my amount (Rs 320) as they failed to deliver on time and additional compensation for causing all the pain and loss of time in order to get the package delivered.