My name is ravi kishore from silchar, assam. I have used dtdc courier service to ship my product eairtech 40" full hd smart tv with consignment number: d5673730 from bhadrachalam, telangana to silchar, assam. Shipment delivered on 25.02.2020.
But my tv broken while shipping, i have given many complaints but no one responding. I paid 1300/- for this including insurance and shipment. Now they are saying like no insurance, and dm is saying like i did't get cc tv footage from bhadrachalam, but with out cc tv footage how they are running dtdc courier service in bhadrachalam.
I spoke with dm and agent in bhadrachalam both said it was their mistake, i have phone call recording also. But now they are escaping with irrelevant answers.
Please respond to my request, i have already many times raise a query regarding this issue in dtdc website but no response from their side. Kindly solve this issue as soon as possible.
Because technician from tv company said, i will not get even warranty also as tv broken even though one year warranty is there. As it is led full hd smart tv, repair cost will be more than the cost of new tv.
So please solve this issue and pay money (Tv cost) as soon as possible.
I have sent dtdc bill, my tv photos, tv invoice, please find following attachments.
Phone numbers:
Dm khammam branch: [protected]
Venkanna, bhadrachalam branch : [protected], [protected]
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