DTDC Courier & Cargo — Legal Complaint Against DTDC for Non-Delivery & Poor Service

Vyshnavi.R

from Visakhapatnam, Andhra Pradesh

Feb 3, 2025

Address: Visakhapatnam 530007

To,
The Consumer Disputes Redressal Commission

Dear Sir/Madam,

I am filing this complaint against DTDC Express Ltd. for failure to deliver my office laptop (Tracking No: D[protected] sent from Visakhapatnam to Bangalore on January 24, 2025. The promised delivery date was January 28, 2025, but even as of today (February 1, 2025), the package remains undelivered.

Despite repeated calls and emails, DTDC customer support has failed to provide any resolution. I have faced:
1. Deliberate delays in delivery without any valid reason.
2. Disconnection of calls by customer support.
3. Professional and financial loss due to DTDC’s negligence.

Relief Sought:
1. Immediate delivery of my parcel.
2. Written explanation & apology for service deficiency.
3. Monetary compensation for financial loss and mental harassment.
Since DTDC has violated my consumer rights under the Consumer Protection Act, 2019, I request the Consumer Forum to take strict action against them.

Sincerely,
Vyshnavi

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 05, 2025

Updated by Vyshnavi.R I am filing this grievance regarding the delayed delivery of my parcel (Tracking No: D[protected], which was sent from the Kancharapalem DTDC branch in Visakhapatnam to Bangalore on January 24, 2025, with an expected delivery date of January 28, 2025. Despite this commitment, the parcel was only delivered on February 3, 2025, after significant delays and a terrible experience with DTDC's services.

This delay caused me substantial professional and financial loss, as the parcel contained my office laptop, which is critical for my work. In addition to the delay, I had to invest considerable time and effort:

Visiting DTDC offices physically to inquire about the status of my shipment.
Spending hours on calls with customer support, where I received unhelpful responses, disconnections, and no proper updates.
The entire experience was extremely stressful and inconvenient. The lack of professionalism and transparency in DTDC's service has caused me significant mental harassment. Considering the loss I faced, both financially and in terms of time, I am demanding compensation for:

The delayed delivery of my parcel.
The financial and professional impact caused by DTDC’s negligence.
The mental harassment and inconvenience caused by your lack of proper support.
I hope DTDC takes this matter seriously and provides an appropriate resolution in the form of compensation.