DTDC Courier & Cargo — loss of parcel

Address:395003

I booked a courier from surat, Gujarat for Nagaur, Rajasthan on 20th July, 2018
( A[protected] .
Today is 1st August still the courier tracking shows that it is in Jaipur since 22nd July. Now when I am trying to contact dtdc all the contact numbers listed on the website are dead. And I don't know where my parcel is and when it will get delivered. I also email support of dtdc but the replied in a single line that "Shipment not recieved". Please contact the higher authorities and resolve my problem asap.
Attaching receipt's photo and mail's photo.

Thank you.
+3 photos
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