DTDC Courier & Cargo — Lost Package and Unresponsive staff

Curio Design is been sending all the product packages so far through DTDC courier from Ahmedabad.
However, this time the courier service has misplaced my package with tracking nu A92609980 from its holding facility in Surat.
the package was shipped on the 12th of January 2022 from Ahmedabad and was to be delivered by the 13th of January to Surat at its mentioned address.
the shipment reached Surat's main office/facility on the 19th of January 2022, and ever since then, the package has not reached its destined address. even after repeated phone calls, no one has followed up on the same. I had to go to Surat to resolve this issue and even after going to all the mentioned Operational addresses of DTDC, they haven't figured out where the package is. Nobody gives any updates or answers about the package.
Mr. Vijay Tiwari, who is the official head of Surat's Office has also shown quite unprofessional behavior. He promised for several days to share updates and call back to inform us about the status but had not shown integrity towards the matter and his own words.
it is deeply upsetting to learn about people up in the hierarchy showing such attitudes toward their customers. I'm looking forward to the compensation in return for such behavior and harassment.