DTDC Courier & Cargo — Lost product, abusive behavior, ignoring customer calls

Diganta0376

from Kolkata, West Bengal

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201309

I sent a consignment on 19 December 2016 from Jorhat to Greater Noida West. It was promised to be delivered by 21st latest. It is 24th today, and the whereabouts of my consignment is unknown. The customer care agents have been abusive and demanding extra payment for delivery saying they don't deliver in the said address normally. This is the number of the representative I was talking to: [protected]. Not picking up calls from last two days. Just to make up for their mistake they updated the consignment as out for delivery yesterday at 3.15 pm. I am wondering what means of transportation they use that it requires a day to deliver from the time it has been sent out. Moreover, most of the numbers in the dtdc website are invalid. I don't know whom to approach. I feel thoroughly helpless as there is nowhere I can even complain. The customer care numbers given are either not working or not picking up any calls. This is daylight theft by employees of an organization. Please help

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Dec 24, 2016

Updated by Diganta0376 This is in reference to an earlier complaint i posted. Most of the numbers in the Northern region are either invalid or no one is picking up. So i decided to call up the Bangalore customer care number. And after some chit chat, they put my call on mute, waiting for me to disconnect. I don't know what to give as proof, I just took a screenshot. I am helpless here and don't know what to o or whom to approach. And now the reason they are giving is it is not deliverable in the service area and asking the recipient to pick it up themselves. Is this the condition just in Delhi or all over India. My question is if that is the case why did they take possession of the consignment in the first place. Thieves in India come in many forms, DTDC is just one among the lot i guess.

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Comments

Vicky Mech

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skgautam333

from Chandigarh, Chandigarh

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