DTDC Courier & Cargo — lost the document in transit by dtdc and given a misleading information on track status report.

Address:

Sambhaji Path, Thane, Maharashtra, 400602

Shipment no. M78008527.

With connection to the above shipment no., i would like to brief as follows
One document which was to be delivered to me at 601, swapnapurti thane, was handed over to dtdc vasai office on 17th october 2019.
As till 22nd october 2019, i did not receive the document, i checked the status on track status report on your official site where it showed that the document is undelivered due to door lock
I contacted the dtdc vasai office and was told to contact the thane main office.
My wife visited the thane main office to collect the respective document but the document was not found. She was sent back to home by saying that she will receive a call from dtdc once the document is found.
As there was no answer from dtdc my wife again visited thane main office on 23rd oct 2019 in the morning, where it was told that the document is with ram maruti road thane branch as it was given to delivery boy. She was asked to visit ram maruti road thane office at around 2 - 2.30 pm.
When my wife visited that office at the time given to her, the concerned person was not available. She talked to him on phone and told him about the document. He requested to wait for a day and assured that he would look into the status of the shipment.
Hence, we did not take any action on 24th october 2019.
On 25th october, i again checked the status on the track status report and surprisingly it showed that the document was delivered on 24th oct at 7.50pm even though i did not receive any document.
I again contacted ram maruti road branch on very same day and it was told to me that the delivery person never received my document from thane main branch for delivery and the status that was shown as ‘door locked on 17th oct 2019’ is not correct. It was further told to me to contact thane main office.
Hence my wife again visited dtdc thane main office enquiring about the person who has collected the document on my behalf as it was shown in the status report that it was successfully delivered on the earlier day. At the same time the representative of dtdc thane main branch accepted that the document has been lost by them in transit. She also gave the confirmation of loss in transit by mail.
I regret to say that i am very unhappy with the service rendered to me by a renowned courier company like dtdc.

I hold the dtdc india responsible for loss incurred by me due to the irresponsible handling of the document by dtdc and losing it, physical and mental stress suffered by me and my family. I also hold the dtdc india responsible for intentionally misleading me by providing incorrect information on track shipment status report.