DTDC Courier & Cargo — medicine

Address:

Murshidabad, West Bengal, 742304

Myself aritra biswas, now i am staying in rajasthan. My sister sends to me important medicine by dtdc courier on 28/12/18 from islampur (Pin-742304), murshidabad, wb. They are received & committed that, after 4-5 days this product will be reached. But till date not reached in rajasthan. And most important matter is medicine only taken from government health centre, i can’t buy anywhere in india. Medicine course twelve months & doctor strictly says medicine should be taken continuously; it should never be a gap. But till date medicine is not received and my medicine has ended yesterday. If dtdc do not want to reach my medicine like time, then who take responsibility for whatever happens?

Seriously i am afraid about this. Please take necessary action against dtdc.
Continuously follow-ups with dtdc manager by phone. But they’re not serious about this issue. Today finally my sister goes to the dtdc office and request to them but result is zero. After that they are “insulting my sister” and they are not taking any action.