DTDC Courier & Cargo — medicine not delivered - more than a month

Address:

Marol Maroshi Road, Andheri East, Mumbai 400059

Name of sender - kerala farm
Number - [protected]
Location - idukki

Name of receiver - pallavi
Location - marol maroshi road, andheri east, mumbai 400059

My medicines were sent from idukki on 15 may 2020 and today is 22 june 2020 and it has still not been delivered to me in marol, mumbai.
The parcel went from idukki to west bengal god knows for what reason and it was stuck there in the name of cyclone. Why does mumbai's parcel have to travel entire india?

The sender and i have raised complaints but they do not bother to do anything about it. They kept giving excuses to the sender as well.
Although i received a message that the product will be delivered along with a mobile number [protected], on 19 june 2020, the person said he won't deliver and stopped answering my calls. Where am i supposed to get my parcel and how?

Their helpline numbers are useless. They keep you on hold for 10-15 minutes and do not talk to you and directly disconnect the call.

Here is the tracking number d58637884

I suffer from rheumatoid arthritis and rely on these medicines. I have been in a lot of pain due to not having medicines. I'm severely allergic to allopathic medicines hence have to rely on this med which they have not delivered.

I want dtdc to pay for the damages & distress caused to me.