DTDC Courier & Cargo — Misbehaviour and misappropriation by delivery person | |
Consignment number: H21845652 Booking date 19/12/2020 Tracking showed not delivered (receiver not available) at 21:39 on 21/12/2020 Tracking showed delivered successfully to Mahesh (self) at 19:00 hrs on 22/12/2020. It is to note that the delivery person never contacted receiver either on 21/12/2020 or 22/12/2020 for confirming address or landmark. It is to note that there is no person named "Mahesh" at residence of receiver. It is therefore clear that the delivery person was holding the article with himself putting false information of parcel being delivered. This has caused a lot of mental harassment to sender because she already left India on 21/12/2020 by flight scheduled at 04:30 hrs. Now, the delivery person called the receiver today (29/12/2020) at about 14:hrs stating that he could not find address and insisted that receiver should come to him at bus stand to collect it. He also threatened the receiver that if they don't collect it, he will return the parcel back to sender. It is note that son of the receive is ex-defense person and he being sincere person, collected the parcel while on the way to office. This threatening of the delivery person also cause a lot of mental harassment to receiver and also caused financial losses because the receiver has to call sender at her overseas number. It is therefore DTDC is liable to compensate for:- 1) Entire courier charges for delay in delivery 2) Rs. 100, 000/- as compensation for mental harassment Was this information helpful? | |
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DTDC Courier & Cargo customer support has been notified about the posted complaint. | |
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+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
My shipment was reverted back to Main HUB due to area Non Serviceable where i already informed to the MAIN HUB like please transfer the shipment to nearby branch where i will collect it on go by direct visit of office. Meanwhile i had raised an service request query with update of same under #3555208 Notify / ModifyZ78147465 earlier of one day (12th August 2022) before the shipment reached to the local hub. As per my request Main HUB had transferred the parcel to local HUB on 13th August 2022.But i didn't received any call from the HUB .So i went to the HUB directly for the collection of product and tried them through call, but they told its an leave due to national holiday(15th August 2022), so that i came back to home. Also the branch guy informed that your parcel is not yet received to local Hub, but the parcel was placed in the local hub only. Again 16th August 2022 am trying to check the shipment track where it shows that parcel was returned to Main hub. I tried over call to the local HUB and asked why you guys didn't called or informed regarding about the parcel. They said its not an our duty to inform if its non serviceable area where every one is asked to deliver the product at door delivery. If you want to collect your parcel you have to go and visit the Main HUB, such that the HUB person is responding. Here are the attached snap for your reference. How you are recurring these type of person for delivery where they are not satisfying the delivery of customer product. Really an worst courier service center.
Below are the Service center(DTDC Courier & Cargo) address:
155B FIRST FLOOR, RAJAGANAPATHY HOTEL UPSTAIRS
Trichy Main Road
Mallur, Tamil Nadu 636203
India