DTDC Courier & Cargo — misbehaviour by helpline person mr. vishal/delay in delivery of consignmentd91329976

Dear sir,
My friend mr. Balram verma booked a consignment of mangoes from your lucknow centre under docket no. D91329976 to our residence at mumbai, which was delivered to them on 05-07-20 but your office booked it on[protected]. He was promised by your lucknow office that delivery will be made on[protected].
As consignment was not delivered on[protected], we called your local helpline to know the status and also tracked it on your website. Tracking showed that the consignment was received at your mumbai office on[protected] in morning but when called helpline they said it can not be delivered on saturday and not even on sunday being holiday but we may expect delivery on 13-07-20 inspite of our repeated request as items were perishable but no help.
Now today on 13-07-20, i called your helpline around 13 hrs and call was attended by your one mr, vishal. He was highly rude person and argued that we call lucknow centre who promised delivery on 11-07-20. When we pointed out that your tracking system shows consignment has reached your nahur, mumbai centre and our delivery address of kanjurmarg east is around 3 kms away, he kept on arguing that it is not possible to deliver today and replied in extremely rude and deliberate manner that your consignment has got delivery tag date of 16-04-20, it will be delivered only on 16-04-20. I can not expect and condone such an excessively misbehaviour by mr. Vishal and lodge this formal complaint to take disciplinary action against this gentleman who is not at all fit to attend helpline calls.
Apart from that we are shocked to experience such insensitive and inefficient service inspite of our repeated request that items are perishable and mangoes will get rotten and our money and emotions are getting wasted due to dtdc inefficency. Though ultimately, consignment was delivered to on[protected] but contents got spoiled due to being perishable item and mishandling by dtdc
Request to look into our complaint.
Thanks
Amar rajeesh