DTDC Courier & Cargo — mishandling of the consignment leading to it's loss and damage

Address:

Makonics Infinity Solutions Pvt. Ltd.,PMRA-9,Pattal,Perumbavoor,Ernakulam,pin:683545

We makonics infinity solutions pvt. Ltd., kerala, gstin 32aamcm7470r1zo, had participated in the business of electronic products (200 ac dc led's) with vm electrical & solar solution, haryana, gstin 06aamfv3526g1z2. Vm electricals had entrusted the transportation our consignment to dtdc gurgaon. The consignment was shipped on 24/07/2020 addressed to : makonics infinity solutions, erattupetta, kottayam, kerala, 686121 & the consignment arrived on 03/08/2020 on dtdc erattupetta (Dtdc id:d[protected]. We were alerted of the arrival of the consignment from there and was also informed that the case has been damaged and were asked to collect the damaged package. On our arrival we noticed that our consignment has been damaged, with contents exposed and portruding from the two boxes supposedly containing 100 bulbs each. (We pictured the reception of the consignment & no form of paper or document were given to us express our concerns or for redressal). After procuring the cases that afternoon, we started checking the contents, and found out that about 10 pieces from the total of 200 pieces of the bulb were missing. On the following days we tried to raise our issues with dtdc but no avail, they insist on recieving their payment and argues that it was due to the casing the consignment has been damaged.
*we plead the court to instruct them to cancel the transportation fees of the damaged consignment & also instruct them to pay for our missing products in the consignment.