DTDC Courier & Cargo — Misplaced and non delivery of my parcel against consignment no.K54994312 and K54994313

I have send the above consignments through DTDC courier on 8/4/2022. For Raiganj and Baharampur, West Bengal. There was valuable Tender Documents in those, last date of which was 12/4/2022. But till 12/04/2022 it shows in there tracking report that those are in Coochbehar. Which is far away from my destination pincode. Now, this is my kind request to you to take necessary action against them, and arrange to recover the moneytory loss from them.