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DTDC Courier & Cargo

DTDC Courier & Cargo — Misplaced courier with important document

I am Rohini currently residing in chennai.
A courier from Hyderabad to Chennai was sent via dtdc with booking I'd: H28385331 on 26th March 2022. ( RK Nagar branch)
So far not yet received the parcel and there is no proper response from the dtdc office in Hyderabad. No tracking number generated for me to track it online.

For the past one week the response is give us 1 hour time we are checking but there is no reply after that.

I am in urgent need of those document
Please help me
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