DTDC Courier & Cargo — missing parcel. absolutley irresponsible dtdc services

Im about my missing parcel that i sent from vizag. It was supposed to reach balanagar in hyderabad. It dint reach. I tried reaching out different dtdc offices. Its updated in the online tracking system that its been delivered to srenivas. When i contacted the dtdc person. He said it reached someother person and gave his adress. Nobody tried to locate my parcel. I sent my relatives to this specific adress dtdc ppl provided. When asked he said i dint receive your parcel. Wheere is my parcel. My parcel id d59737210. Someone please help. Dtdc service and tracking system is utterly bad. Worst experience in my life. I need my parcel. When i wrote the to and from address so clearly on my parcel, how on earth will it get missed or delivered to somone unknown person. This is absolutely blunder. I even raised a complaint. Therehasnt been an response from them as well case no.16835749. How can dtdc mamagemnet be so irresponsible. When you can't handle things carefully dont do it. Why do i have to suffer for your lame irresponsibilities