DTDC Courier & Cargo — my courier got stuck

My courier no. Is h10376259. It is being forwarded from guwahati to silchar in 25 sep. Till now i didnot receive my parcel. I tried calling, mailed them but they didnot respond. It contains very important documents. Pleas i beg you to fix the issue. I called to silchar dtdc. They told till jow they didnot receive it. I called guwahati dtdc but they didnot respond it. It is such an irresponsive courier service i couldnot believe it. Please fix it. They are not replying to any of the calls and mails.
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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