DTDC Courier & Cargo — my courier hasn't reached the destination and online tracking shows mis route

Website:Dtdc.in

I had sent a package using dtdc courier service on 12/09/2018. My consignment number is m69377762. It was a 2 days delivery but the package hasn't been delivered as of today i. E 17/09/2018. Also online tracking shows that the parcel was scheduled for delivery twice but was not delivered because of some mis route. Also online tracking shows the wrong pincode than what i had put in the address provided during booking the package. The booking office and the receiving office weren't of any help and were shifting the blame to one another. Even the customer care number was a bust as i tried calling 2-3 times and was made to wait for 5-6 mins each time because o[censored]navailability of executive. The package contains some important documents
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I received damaged courier due to which all the eatables inside turned bad
Tracking no-V48448939
The product have not been delivered till now as per the delivery date is07/09/2018..
So kindly take action as soon as possible.!

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