DTDC Courier & Cargo — my courier z48411290 packed from delhi on 21st is not delivered wrong cir

My courier which was packed from wazirpur branch new delhi was not delivered instead of curier company sending me message yesterday on my no with a code i was not contacted on my no [protected] i had enquired at other branches by arranging no on my own no provided by online portal were wrong or out of service dtdc claim of being one of best courier services is fake and the online portal showed wrong cir, these franchises opened in small towns are nothing but non dedicated services only to earn money not to serve in return.