DTDC Courier & Cargo — My parcel not receive

Address:Guwahati, Dispur

My parcel not receive when i call to office they says the parcel is unable to track me. Now they want 20 rs. To deliver the parcel and i agree. But they want it by card payment, i said i will pay the amount when the delivery person came to me. They send me a link to pay the amount, but i did not pay with that link couse the link was not secure. And then then they said forget about the parcel and don't ask the parcel again.
Whats that mean for. My consignment no is k24719738
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