DTDC Courier & Cargo — My Shipment is Lost

Hi,
Tracking id of my dtdc shipment - D12186696. The delivery guy didn't even call and submit the status on tracking website as " Receiver refused delivery". And no of times i called customer care and i asked them to stop the package wherever it is so that i can get it collected but different executives are saying different things, no one helped. and the return process of that package is initiated. Even I sent one of my relatives also to Indore apex to get it collected because the executive said it is at Indore apex. But then got to know that it is returned. And now also the status is not updating on the website and I havee no information on where my package is. I am very disappointed with the service.