Hello,
I had a terrible experience with DTDC recently and the disgusting service that you have provided me lately has left me in utter disbelief. I never expected this third-grade service from a reputed courier company like DTDC.
I had given a package containing dry-fruits and nuts to DTDC Currey Road branch (Consignment Number - D[protected] on the 1st of October, 2020 to be delivered to one of my relatives staying in Pune. According to the details that I tracked, the package was received by DTDC Pimpri branch on the 3rd of October, 2020.
On the 5th of October, 2020 my relative called me up saying that they had still not received the package. On the 6th of October, 2020 I called up the Currey Road branch of DTDC to ask them why the package was not delivered. They replied saying that the area where my relatives are staying was declared a containment zone and this is the reason why the package was not delivered. They advised me to call up my relative and tell them to collect the package from the branch.
My relative was not able to collect the package since the area where the branch is located was a containment zone.
On the 7th of October, 2020 the Currey Road branch of DTDC gave me a call and asked me to give them the address of my relative as their branch which was to deliver the package didn't have the address. I messaged them the address of my relative as instructed.
On the 8th of October, 2020 the package was delivered, but in a really bad condition. The packets of dry fruits and nuts kept inside were opened and half of them were eaten by someone. For your reference, I am attaching the photos of the delivered package taken by my relative. Also the proper packaging I had done while giving it to the Currey Road branch was removed completely.
I had even given the phone numbers of myself, my wife, and my relative on the package and both our addresses were properly mentioned on it.
And this is not the end. I visited the Dadar branch of DTDC just to know their rates of delivering the package. To my amazement, the Dadar branch charged Rs. 60 per kg. The Currey Road branch of DTDC charged me Rs. 180 per kg. Despite charging more than double of the rate, they delivered the package in this condition!
I chose DTDC to courier the package because I had faith in the company. I had never expected this kind of treatment from you. If you are really a professional company, I want the entire courier charge and the price of the packages of Dry Fruits and Nuts refunded to me immediately or else I would go ahead and file a case against DTDC in the Consumer Court. I would not hesitate to put all the details on social media as well.
Expecting a dignified response from you,
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