DTDC Courier & Cargo — negligence of services

I have booked a courier on urgent basis dated 29th August, 2018.
Tracking No: V47496484
Booking Date 29th aug'18
As per tracking details, courier reached amritsar on Thu, 30th Aug'18|10:01 Hrs.
but it was not delivered after 10 AM.
I have paid amount of Rs.180/ i.e for urgent delivery.
But amritsar facility center did not pay any attention to it and they posted on tracking details late in the evening as
Thu, 30th Aug'18|16:40 Hrs Not Delivered(DOOR/OFFICE CLOSED).
This was totally wrong information posted by the company office.
As per telephonic conversation with receiver, office/door is not closed.Although receiver is waiting for the courier.There is no communication from facility office of amritsar to the receiver.They have posted fake information on the web portal.
It is a total negligence of services from the company.
The courier is urgent related to filing of tax returns to amritsar.