DTDC Courier & Cargo — no delivery of the parcel

This is the worst experience i have with any courier company. My tracking number is k15032933. It has been more than 10 days, the parcel has not reached me. The tracking status shows out for deliver for last 7 days. Everyday the tracking status shows it is out for delivery but has not reached me yet.
I tried and spent so much time connecting to their customer care, but to the worst they were never available to raise a complaint.
It was an urgent parcel and now i am really frustrated looking at their service

There is no information if they are bothered to deliver the parcel.

This company should be really shut down. Pathetic service.