DTDC Courier & Cargo — no intimation of the product being delivered and wrong tracking details

Address:

Shri Laxmi nilaya, chitranjali nagar 1st crs, kumpala, Dakshina Kannada, Karnataka, 575022

Dear sir/mam,
Dtdc being a good name in courier field this problem i'm facing was not acceptable in this firm, not atleast by dtdc. I have been tracking my courier since the day it's been shipped, one courier (Z[protected] was received by the mangalore hub on nov 8 around 9am and fdm was prepared around 12pm. As per my knowledge once the fdm is prepared the product should be out for delivery in few hours and i this case it's been more than 24hrs and there was no progress in the tracker, but now today when i once again tried to track it's showing tat it was out for delivery but as the customer was not available to pick it was left undelivered which is a big lie and not at all acceptable. Another courier (Z[protected] was received by the facility yesterday and was out for delivery as mentioned, but was also mentioned tat it was left undelivered due to public holiday. I was expecting both the package by today and it's still not delivered. It was a urgent need. Just go through this and let me know why it is taking so long to get it delivered? I also want to know when it'll be delivered? Have attached 2files regarding the same.