DTDC Courier & Cargo — No update on consignment online/ ignorance

Address:

DTDC , ANDHERI WEST

Respected sir,
I Drashty Desai have been trying to track my dtdc courier since 2 months. I have been kept in the dark since over 2 whole months. I had given my 2 consignments- First( M[protected] to Indore and the Second( M[protected] to Banglore. Both of these couriers contained demands drafts and important admission related documents. I had submitted it on the 21st of March 2020 at the ANDHERI WEST BRANCH. I have been trying to track it but it it not recorded online. No details have been updated regarding the same online. I have tried to raise queires or send emails but it gets rejected because my CONSIGNMENT NUMBERS WERE NEVER UPDATED ONLINE OR PUT INTO THE SYSTEM. I AM EXTREMELY HELPLESS AND LOST AS MY ADMISSIONS DEPEND ON IT.My deadline is 15th of June 2020 which is due in a few days. I am being mentally harassed by your employees and customer support because they have no clue where my courier is. I had raise a complaint on 19th April 2020 regarding the same and have not got a single response for it. I can only do this much. I have no idea as to where my courier is and who to contact about the same. My case number is[protected]M[protected]. There have been no follow ups and the customer care do not know any detail as towhere my courier is because the tracking numbers and tracking details are not updated online.
Its a shame on DTDC that I have to go through so much to just know where my parcel is. If i have any consequence on my admIssions because of your mishandling I will be filing a legal case as I was very understanding about the delay due to the lockdown but now everything is being parcelled and all of it is open. I want to atleast where my courier is. If you dont respond or help me out, I will take it as another case of ignorance from your side and move ahead with legal options.
Kindly stop this mismanagement and update me with the same to avoid any inconvience.
Thanking you,
Drashty Desai
Contact me [protected]
[protected]@ymail.com