DTDC Courier & Cargo — no update on package to be delivered

Address:

Sector -46 Gurgaon

I handed over a document to dtdc (In gurgaon) to be delivered within (Gurgaon) on 17th september 2020. Tracking id z43046084. I was promised that the package will be delivered by 18th at max, but i have not received any update on the package since 17th september. It is still showing in transit. We tried reaching to dtdc, they are just routing us to different people.

I raised a complaint on their website, but no answer.
I would request that appropriate status be provided about the status and safety of the package. Also, if it is not delivered by 21st sep end of day, then please return the package to us. We do now want the package to get lost in transit, looking at the pathetic service of dtdc