| Address: | 2951 6th Cross, 18th Main, HAL 2nd Stage |
I sent two big packets of legal papers by DTDC Courier Service from the HAL 2nd Stage, Bangalore-560008 branch of your office on 9/10/2020. The packets were addressed 'Vikram Kerkar, Pawanvada, Keri,
Goa-403524. These were important Court papers. When it reached Goa the DTDC Office at Harmal the girl incharge sent a message to the addressee to come and collect from their office. He told her that the packets needed to be home delivered but, she flatly refused to do so.
I also spoke to her from Bangalore and after a week of delay I told her to return the packets to me in Bangalore. The whole process of sending and returning took almost a month. After numerous phone calls and visits to your Bangalore Office I got them back on 04/11/2020. Also when I visited the HAL 2nd Office the person in charge by name Mr.Jagdeesh, was very impolite while dealing with this. I am a Senior Citizen and a retired Officer of Reserve Bank of India and I was shocked at this treatment. I paid Rs:400/- towards Courier Service and since it was not delivered I think I am entitled to a refund of this amount. The WayBill Receipts Nos:B73715815, B73715816. Kindly look into this matter.
Mrs.R.R.Kerkar
2951 6th Cross, 18th Main
HAL 2nd Stage,
Bangalore-560008
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