DTDC Courier & Cargo — non delivery of package

Address:

500090

Hi,
We were suppose to get a courier from dtdc courier. Our tracking no: c83097057
On 29 may, we received a message that the courier is delivered when we were out of home. We checked with security and watchman but they said that no courier was delivered to them. But, when checked online, it said that its been delivered to security guard whose name is "ssin". For sure, we don't have any one with that name. Neither the website said about any contact number. We are surprised to see such negligence from such big courier company people. We are even unaware who is that dtdc guy who delivered and neither we have any contact no. The worst thing is when we called the customer care of hyderabad, there is no one to pick up our call. It was just ringing. Request you to please help is getting our courier. Thankyou