DTDC accepted a consignment from the shipper with full knowledge of the destination address There was no ambiguity of the location that the package was shipped to.
After moving the shipment to the destination area, the local operator of the courier company calls me and I am told I need to travel 25 kms to pick up my package because my address is not serviceable by them, and that if I dot pick up the article, it will be shipped back to the sender.
This violates all standards of professional ethics and customer service.
First, if my address is not serviceable by them, why was the package accepted by them.
Second, , having accepted the package, they should find an alternate process of delivery, e.g use the services of some other courier who services the address.
Third, it is not that I live in the boondocks that is not serviced by couriers. Deliveries are made on a regular basis at my address on by courier companies like Delhivery, Ecom Express, UPS, FedEx, Aramax etc. If these new startups as well as older established companies can service my area, there seems to ne no plausible reason for DTDC not to follow suit.
The AWB number for reference of DTDC is T06611794. Was this information helpful? | 
Post your Comment