DTDC Courier & Cargo — Non delivery of parcel

Address:DTDC Express Limited Main Office Address: DTDC Express Limited, DTDC House, No. 3, Victoria Road, Bangalore 560047, Karnataka, India,+91-7305770577,cu

I have booked a parcel containing sweets worth Rs 4000 (3 KG weight) on dt-30.01.2024 by paying Rs 760.00 as service charges to M/s DTDC having docket No X55018688 dt-30.01.2024 from Delhi to Chennai.

During booking, DTDC has assured to make the delivery in 3 days.
When i did not received the parcel by 03.02.2024 i have called DTDC customer care and raised my issue.They have registered my complaint with a note delivery on next day urgent basis but even after calling around 10-15 times (i have call records also of customer care recording) every time they raise a concern but did not deliver till 11.02.2024.

During the time i also contacted the local delivery office of DTDC but they did not reveal their address otherwise i would have received the parcel by my own vehicle.

On 12th Feb they reach at my home for delivery with a box in damaged condition and sweets also got fouling smell.Then i refused to take the delivery.

DTDC Customer Complaint no[protected] of Shipment Undelivered. They closed my complaint with any solution.
I want my money back from DTDC worth Rs 4000 for item cost and Rs 760 for service charges- total claim amt Rs 4760.00
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
Feb 25, 2024
Updated by sanju4317
Sir/Madam
No call or mail/message is received from DTDC.
Mar 12, 2024
Updated by sanju4317
Respected Sir/Madam
I did not receive any call or reply from DTDC.I am waiting for the resolution and money back.
Kindly do something.
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    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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