DTDC Courier & Cargo — Non-delivery of parcel/holding up shipment at chennai hub

Tanushri.Sharma09

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	dtdc.in

Hi,

I sent a parcel (H[protected] via dtdc on 13th aug from hyderabad to chennai under lite express service.. Was told it would reach by 17th aug but the tracker shows it is still (Even today 20th) in the chennai hub and there has been no communication to either parties over the delay. I mailed dtdc customer support and there was no response from them either - still waiting on that. I called the below numbers - dtdc hyd:[protected], dtdc chennai:[protected], dtdc madhapur, hyd (From where i sent the parcel):[protected]/ [protected] and there has been no response from them/nobody picked the calls.
Please let me know to whom this can be escalated. The corporate email ids have not been given and the customer support numbers are inaccurate. The parcel needs to be delivered in chennai as requested asap else i need a full refund along with the parcel. This is very poor unprofessional service esp given the money spent sending it.

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Aug 23, 2016

Updated by Tanushri.Sharma09 Update: The Hyd office where I sent it from picked it up well internally and the parcel moved out of the hub on the same date I made the complaint but it has now been delivered to an address I do not know and the receiver says he did not receive anything. This is very unprofessional and disgusting behavior from the Chennai DTDC team.