DTDC Courier & Cargo — Non delivery of product bearing no. A93232529

Good afternoon. i would like to lodge a complaint regarding the non-delivery of my parcel sent through dtdc . i am very disappointed with this company's poor services. Kindly note the following details about the said parcel. this happened to me for the second time. on 5th August at about 12.30 p.m. one rajat mohapatra called me from the mobile bearing number [protected] and told me that he cannot deliver me the parcel as it does not come under his service area. The parcel number is A93232529.
it was not possible on my part to go to the place where he is calling me to collect the parcel or not even from their office. there are two elderly people at my home. on the other hand, why should i go and collect the parcel, because payment is given to them to deliver the parcel at home?
one more thing i have marked, when the payment is done earlier then only the problem arises.
last time, when i complained, the delivery boy delivered at home. but it was opened and a cover of the product was broken. it is my fault, i should have complained then.
on 6th August at 4.42 p.m. i got a telephonic call from one person of
bhubaneswar dtdc branch ([protected]). this person is also insisting that i should get the parcel somewhere from bhubaneswar. because according to him my address does not come under their service area. my question is that if my address is not under their service area, then why do these people pick up the delivery?
i have lodged online complain two times. now the interesting thing is that when i search in their website the tracking status shows the material is delivered. but till now i have not got the parcel. on 7th of august their office was closed.
on 9th of August i tried again to lodge a complain through their customer service [protected]. but hearing my reference number they Intentionally cut the connection. and failed to connect second time. again i contacted one personnel of bhubaneswar branch over the number [protected]. The fellow assured me to deliver the same by yesterday evening. but no result. In the late night I tried to solve it by twitter. a message came from their side, that it will be resolved soon. but when the soon will come i don't know.
and i am sure these people are harassing me intentionally. need your cooperation.