DTDC Courier & Cargo — non receipt of consignment

Address:

500015

My consignment if z58557999 booked from patiala on 31 mar 18 for hyderabad is shown as delivered at dtdc bowenpally on 2 apr. However on several calls the results are:-
1. The guy there speaks and understands only telugu.
2. The guy named madan says he does not have time to deliver.
3. After several efforts and requests, he agreed to deliver today but later switched off his phone and failed to deliver.
Since i am central govt officer and can not go to collect, kindly resolve else matter goes to consumer court on 13 apr.
Col [protected]@ hyderabad