DTDC Courier & Cargo — not delivered courier

Address:201308
Website:www.dtdc.com

My consigment no. D47242057 which is arrived at noida just near to the delivery address not even more than 10 minutes of way but since 1st december till now its not yet delivered even after calling the courier person disconnecting my call and and telling lie thay pakage is out for deliver what a cheap behaviour which is not expected thats why dtdc is worst ever in courier.
Only charging money and not delivery is a kind of fraud so need my refund back with action on agency.
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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