DTDC Courier & Cargo — not delivered parcel to address

Address:

Raigad, Maharashtra

I couriered a parcel from hyderabad to mumbai on 8th february and paid rs120 and was told it will be delivered within 3 days. But today that is 15 february i went and asked so they told it was going back to hyderabad as area was not serviceable but it was serviceable when i asked. This is not they way to work my parcel went to pune even though it should go to mumbai. They not even called to given number once.