DTDC Courier & Cargo — not delivering and fake delivery attempts

Address:

Chembellykundu, Vengara pincode 670305, Kannur, Kerala, 670305

My courier sent through dtdc reached at the nearest office. Received sms informing out for delivery. But the courier agent called me and said they don't offer home delivery instead i have go and pick it up from their office.
I said deliver it to the mentioned address that what it is paid for.
In the evening i recieved sms stating "customer requested for another date"

2nd day morning again "out for delivery"
In the evening they reported, "customer not available"

The agent is really unprofessional and lazy chap, lying and making money.

Tracking number :[protected]

Through dtdc website feedback and through emails reported the dtdc about the same, but no proper action has been taken.