DTDC Courier & Cargo — Not delivering courier to destination

Address:

Kanpur, Uttar Pradesh, 209305

I booked my luggage from Pune which was to be delivered to Kanpur. They checked the destination pin code and said they gave their services to the location. They told me that it would take about a week to deliver the package. After about a week, I started calling the Kanpur branch, bit nobody was picking up the phone. I tried for two days, but nobody lifted. I then got some other number, and then talked to their branch manager. He called the guy who wasn't picking up the phone. They then informed me that they cannot deliver the package to the desired location. Now, this was a sudden turn around, because they had registered the parcel only after confirming the address. And if i had not mamaged to reach them, they would have sent back all the luggage, which was around 40kgs. This is such an irresponsible courier service, which you can never rely upon. They then told me if i wanted the luggage, i should give them an address close by. So i had to get it delivered close to their office. They should be answerable to someone.