DTDC Courier & Cargo — not delivering in given location

Address:

ME- 76, SECTOR- 27, MAPSKO GARDEN ESTATE, SONIPAT, Sonipat, Haryana, 131001

The dtdc person has denied to deliver the courier to my given address and excusing to not to deliver in that area. The location is with in the city, not in the inaccessible remote village areas.
Incident : 1- date 20/09/2019 dtdc - z22425734
Complaint - courier not delivered. The call me to pick the courier by myself.
Incident: 2 date 11/11/2019
Complaint - courier not delivered. The call me to pick the courier by yourself. Also, he said the courier is there from last 3 days and he call me today morning to pick the same by yourself. He gave me his office address - dtdc office near tvs showroom, vivekanand chowk, sonipat.
Location is me - 76, sector - 27, mapsko garden estate, sonipat-131001.
It is with in the city, hardly take 20- 25 minutes, may be far for them to deliver but this is not consumers's business. This is the only job of dtdc to deliver which is unfulfilled to our area.