DTDC Courier & Cargo — not delivering on correct place

We send courier from aluva to kulakkada but they didnt delivered it to kulkkada R33669204 they received it on kottarakara dtdc office and informed as to take the parcel we said we paid to deliver items on specified site but they denyed to do so this is not happend once when courier send from hydrebad they showed a status of delivered but we dont received the courier after that we qureyed about it and collected it from the kottarakara office