DTDC Courier & Cargo — Not delivering packages to home

Address:

Villupuram

Hi,
In the recent, DTDC office in Villupuram requests us to come to office to collect our packages. They do not deliver to home and this is not expected. It does not give good customer experience to always go to office and collect packages considering the lockdown scenario. Please either deliver to home or stop accepting packages from the sender. Sender can send through different courier.

Tracking detail of the recent oder : V72138609

There was another package before a month. They marked as 'Customer Not available' on the day 1 though we were available at home. They did not try to deliver on the subsequent day, rather kept the package at office. We had to go to office to collect the package. I could not find the tracking number to mention here. This was even before the lockdown.