DTDC Courier & Cargo — Not delivering the parcel

Address:	Mumbai City, Maharashtra, 400708
Website:	www.dtdc.in/tracking/shipment-tracking.asp

My consignment no is M45030948. I have parceled it on 1-march-2017 from dtdc sector 9 airoli navi mumbai to lucknow uttar pradesh. On the site of DTDC s it is showing that the parcel is delievered on 7-march-2017 on the recievers address i.e 554 ka/4 arjun nagar sujanpura road alambagh lucknow pin code 226005, but it has not delievered and they have sent it back and they are saying that nobody lives at the recieving address, which is uncceptable for me...beacuse it is my permanent residence and there is always sumbody present there . This is the worst excuse i have listened from them and i want my money refunded .