| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 |
I have couriered parcel with consignment number Z54642559 on 27th March from Noida to Gurgaon. It was a return parcel to a company which was supposed to be deliver within 10 days. However I received call from company that package is not delivered in 10 days so refund is cancelled.
When I checked online I found that from 27th March till today 6th April package has been shown on transit.
When complained to the DTDC representative who took the delivery he told that it is customer mistake that the courier was not tracked and complained was not made on time. DTDC has no obligation of delivering courier on time as it is not written anywhere also such mistakes keep on happening so it is not big deal, "he said that he has raised complain so I should be rather thankful to him". His name is Divakar contact - [protected] and he comes to my office everyday as our company has tie up with DTDC for personal and company courier service. First of all I have got loss of refund and on top up if get such feedback as a customer then it is the worst service ever any customer can get. I request to get my refund reimbursed and also take strict action against Divakar who gets company name defamed within working for the same company.
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