DTDC Courier & Cargo — not satisfied with service

Address:

Mumbai City, Maharashtra

My courier number is d49716262. It is sent from tenali to mumbai. It was sent on 28-feb-2019 (Friday). And they told us it will be delivered on monday or tuesday (3-mar-2019 or 4-mar-2019) which is not delivered on time. And when i tracked the order it showed me that courier was not delivered because office is closed at 04:49pm on 4-mar-2019 (Tuesday). I was there in the office till 8:49 in the office that day because i was waiting for the parcel and office was not closed. Delivery boy didnt even called me. Then there are no contact information of any dtdc persons. I googled for that information and no one picked up. After many trails one person picked up and she gave me other number and when i called its invalid. And i called her back and her mobile is switched off. I went to dtdc office in ghatkopar by myself and went to 3 different offices there. Then they told me that parcel is out for delivery. It costed me rs.121/- for auto. And when i finally received the parcel there is a hole in the parcel and a tape over that. And the food inside is ate by rat. And clothes are spoiled. And the reception of the persons in the dtdc office is very bad.