DTDC Courier & Cargo — Package delivered but tracking page shows delivered successfully.

Address:

Taratala, Kolkata master franchise

This is a complaint against DTDC. My package was supposed to be delivered on the 12th of August 2022, I had gotten a message with the pin number to tell the delivery agent at time of delivery. But the package never arrived . Package tracking id D49052089. The package was out for delivery from Taratala Master Franchise. It never reached . It has been a week since then. They have uploaded successfully delivered on the tracking site and the proof of delivery shows. scribbled signature.
I have called the customer care number multiple times and nobody has answered, i have been in automated lines for 10-20 mins at an extent. I have tried calling the taratala master franchise, but the line says busy all the time.
I have mailed DTDC for assistance multiple times and never recieved a response. Please deliver my parcel or give me compensation for the same.