DTDC Courier & Cargo — package is not delivered

My consignment number is z88234707, and my package is not delivered at vadodra, gujarat. From last t2 days, it is showing the same status. Receiver's address is 6-8 km away from sorting office, and 2 days have been passed since it arrived at sorting office. I called customer care but they are not telling me why my package is not delivered and they give some other number, which are not attended even after hours of call. I have spent around 80 rupees of my mobile balance on dtdc customer care. You can feel my frustration, as this was my first experience with dtdc. I am regretting already, why i chose dtdc.
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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