DTDC Courier & Cargo — package is not trackable

Hello

I have booked a parcel on 13th june 2019 from Hinjewadi phase 3 branch and they told me that it will be delivered by 19th june 2019.
There is no data in tracking page. So i have to goto dtdc office again to check he gave me a number of Howrah branch[protected]. A lady picked and she has no clue as she only can see it was in santragachi branch since saturday 15th june 2019. no other details of the shipment. She then said that she will raise a complaint but in a second not sure what happened to her and she said that I need to write email to some emai address and she just disconnected the call. so poor service from DTDC. There is no online of on call support for this courier service. Pathetic service

consignment number: D51944651
contact number:[protected]

Address to be delivered:
Smt Manju
holding number 38/33
Near TMS party office
Bara Ayma
kharagpur 721304